Exchange 2003 Stuck Mail Que?

news.microsoft.com

Ok this is really curious, messages are getting stuck in the local delivery
que of Exchange 2003 running on SBS 2003 Virtually on VMWare. Everything was
until around mid day today, the issue seems to be affecting only two users?

The only work done on the server today was require secure channel (SSL) and
require 128-bit encryption were removed (un-ticked) in EXAdmin for default
website in Internet Information Services (IIS) Manager but I have restored
these settings and the issue persists. These settings were removed initially
because I couldnt view the public folders in Exchange system manager due to
SSL Certificate mismatched name. I have removed these settings previously
with no issues.

Any ideas would be much appreciated!

Merv Porter [SBS-MVP]

Might be a corrupt message (or more than one). Maybe delete the oldest few
messages from the queue (one by one).

How to Delete Messages from Queues in Exchange Server 2003
http://support.microsoft.com/kb/822944

Exchange 2003: mail stuck in local delivery queue
http://www.thecyberwolfe.com/blog/?p=665&cpage=1

--
Merv Porter [SBS-MVP]
============================

"news.microsoft.com" <billy@push4.com> wrote in message
news:OskdDZF6JHA.5180@TK2MSFTNGP04.phx.gbl...
> Ok this is really curious, messages are getting stuck in the local
> delivery que of Exchange 2003 running on SBS 2003 Virtually on VMWare.
> Everything was until around mid day today, the issue seems to be affecting
> only two users?
>
> The only work done on the server today was require secure channel (SSL)
> and require 128-bit encryption were removed (un-ticked) in EXAdmin for
> default website in Internet Information Services (IIS) Manager but I have
> restored these settings and the issue persists. These settings were
> removed initially because I couldnt view the public folders in Exchange
> system manager due to SSL Certificate mismatched name. I have removed
> these settings previously with no issues.
>
> Any ideas would be much appreciated!
>

Billy

On Mon, 08 Jun 2009 13:25:58 -0400, Merv Porter [SBS-MVP] wrote:

> Might be a corrupt message (or more than one). Maybe delete the oldest
> few messages from the queue (one by one).
>
> How to Delete Messages from Queues in Exchange Server 2003
> http://support.microsoft.com/kb/822944
>
> Exchange 2003: mail stuck in local delivery queue
> http://www.thecyberwolfe.com/blog/?p=665&cpage=1

Hi thanks for your help! I tried deleting the mails in the queue
yesterday but no joy. Going to try the process at your URL this morning
and cross my finger, will let you know if it works!

Thanks!

Robbin Meng [MSFT]

Hello Billy,

Thanks for your post and Merv's input.

In addition, you may use Queue Viewer to check if there are still any un-posted mails stuck in Local delivery Queue now. This queue contains messages that have been
queued on the Exchange Server computer for local delivery to an Exchange mailbox. For more information about Local delivery Queue, please refer to KB823489.

How to use Queue Viewer to troubleshoot mail flow issues in Exchange Server 2003
http://support.microsoft.com/kb/823489/en-us

Hope it helps.

Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

Billy

On Mon, 08 Jun 2009 13:25:58 -0400, Merv Porter [SBS-MVP] wrote:

> Might be a corrupt message (or more than one). Maybe delete the oldest
> few messages from the queue (one by one).
>
> How to Delete Messages from Queues in Exchange Server 2003
> http://support.microsoft.com/kb/822944
>
> Exchange 2003: mail stuck in local delivery queue
> http://www.thecyberwolfe.com/blog/?p=665&cpage=1

Hi Merv,

Deleting the affected accounts and putting them back on worked, thanks
very much!

Billy

On Tue, 09 Jun 2009 10:03:48 +0000, Robbin Meng [MSFT] wrote:

> Hello Billy,
>
> Thanks for your post and Merv's input.
>
> In addition, you may use Queue Viewer to check if there are still any
> un-posted mails stuck in Local delivery Queue now. This queue contains
> messages that have been queued on the Exchange Server computer for local
> delivery to an Exchange mailbox. For more information about Local
> delivery Queue, please refer to KB823489.
>
> How to use Queue Viewer to troubleshoot mail flow issues in Exchange
> Server 2003 http://support.microsoft.com/kb/823489/en-us
>
> Hope it helps.
>
> Best regards,
> Robbin Meng(MSFT)
> Microsoft Online Newsgroup Support

Thanks very much for your suggestion, I did try that but it didn't work.
Removing the user account and putting it back on did the trick though :-)

Cheers :-)

Billy

On Mon, 08 Jun 2009 17:29:12 +0100, news.microsoft.com wrote:

> Ok this is really curious, messages are getting stuck in the local
> delivery que of Exchange 2003 running on SBS 2003 Virtually on VMWare.
> Everything was until around mid day today, the issue seems to be
> affecting only two users?
>
> The only work done on the server today was require secure channel (SSL)
> and require 128-bit encryption were removed (un-ticked) in EXAdmin for
> default website in Internet Information Services (IIS) Manager but I
> have restored these settings and the issue persists. These settings were
> removed initially because I couldnt view the public folders in Exchange
> system manager due to SSL Certificate mismatched name. I have removed
> these settings previously with no issues.
>
> Any ideas would be much appreciated!

Spoke too soon, issue persists :-(

Any more ideas would be very appreciated as I am totally stuck now!

Robbin Meng [MSFT]

Hi Billy,

Thank you for your updates.

Have you followed the instruction in the links Merv provided? What's the result then?
Have you tried Queue Viewer to check if there are still any un-posted mails stuck in Local delivery Queue now?

Please let us know the latest situation and exact symptoms. Thanks.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

Merv Porter [SBS-MVP]

Have you re-run CEICW?

--
Merv Porter [SBS-MVP]
============================

"Billy" <billyburrows@live.co.uk> wrote in message
news:%23qWpFyd6JHA.5756@TK2MSFTNGP02.phx.gbl...
> On Wed, 10 Jun 2009 08:02:50 +0000, Robbin Meng [MSFT] wrote:
>
>> Hi Billy,
>>
>> Thank you for your updates.
>>
>> Have you followed the instruction in the links Merv provided? What's the
>> result then? Have you tried Queue Viewer to check if there are still any
>> un-posted mails stuck in Local delivery Queue now?
>>
>> Please let us know the latest situation and exact symptoms. Thanks.
>>
>>
>> Best regards,
>> Robbin Meng(MSFT)
>> Microsoft Online Newsgroup Support
>
> Hi Robin thanks for your help!
>
> I have tried queue viewer and it shows loads of emails with the status
> "Retry". Have frozen/unfrozen and forced connection but no joy. I have
> even deleted all with and without NDR to clear the queue but new emails
> instantly build back up and are not delivered?
>
> I have tried the links Merv provided and tried some stuff from the
> internet including restarting the server, restarting Exchange services,
> ending inetinfo.exe and a registry hack to reset message status = 1.
>
> I am totally clueless now?
>
> the issue started when connecting clients to a virtual machine
> implementation of our server following hardware failure. Outlook wouldnt
> DL mail but deleting then re-adding users profiles from mail applet in CP
> sorted this. I then removes SSL from EXAdmin in IIS default website so I
> could see public folders in Exchange system manager as certificate
> wouldnt allow system manager to display public folders and the issue
> began. I dont think the reconfig of SSL on the EXAdmin is the cause
> though as I have done this many times in the past with no issue.
>
> Stumped, thanks again :-)

Billy

On Wed, 10 Jun 2009 08:02:50 +0000, Robbin Meng [MSFT] wrote:

> Hi Billy,
>
> Thank you for your updates.
>
> Have you followed the instruction in the links Merv provided? What's the
> result then? Have you tried Queue Viewer to check if there are still any
> un-posted mails stuck in Local delivery Queue now?
>
> Please let us know the latest situation and exact symptoms. Thanks.
>
>
> Best regards,
> Robbin Meng(MSFT)
> Microsoft Online Newsgroup Support

Hi Robin thanks for your help!

I have tried queue viewer and it shows loads of emails with the status
"Retry". Have frozen/unfrozen and forced connection but no joy. I have
even deleted all with and without NDR to clear the queue but new emails
instantly build back up and are not delivered?

I have tried the links Merv provided and tried some stuff from the
internet including restarting the server, restarting Exchange services,
ending inetinfo.exe and a registry hack to reset message status = 1.

I am totally clueless now?

the issue started when connecting clients to a virtual machine
implementation of our server following hardware failure. Outlook wouldnt
DL mail but deleting then re-adding users profiles from mail applet in CP
sorted this. I then removes SSL from EXAdmin in IIS default website so I
could see public folders in Exchange system manager as certificate
wouldnt allow system manager to display public folders and the issue
began. I dont think the reconfig of SSL on the EXAdmin is the cause
though as I have done this many times in the past with no issue.

Stumped, thanks again :-)